At Toyota we are proud of our total commitment to quality, design, workmanship and customer satisfaction. Every Toyota dealership in Pakistan has the tools, equipment and training needed to service and repair your Toyota vehicle.

HOW TO GET ASSISTANCE FOR WARRANTY SERVICES ?

In the event a problem arises, please be prepared with the following information:

• An accurate description of the problem including the conditions under which it occurs
• Vehicle model and year
• Vehicle identification number (VIN)
• Present mileage
• Date of purchase
• Selling and servicing dealer
• Service history of your vehicle

For the fastest possible response, we suggest you approach your nearest Toyota Dealership.

This is the most direct way to resolve your problems. Every Toyota dealer in Pakistan is ultimately responsible and adequately equipped for providing the service and repairs you may need.

WHAT IS COVERED UNDER WARRANTY ?

Warranty begins

The warranty period begins on the date the vehicle is first delivered or put into use (in-service date).

Basic Coverage Period:

Toyota warrants that it will either repair or replace any part that Toyota supplies that is defective in material or workmanship under normal use except those items listed under “What is Not Covered” for a period of 24 months or 50,000 kilometers (30,000 miles), whichever comes first.

Exceptions:

The following items specified below are covered for periods other than the Basic Coverage.

Battery:

The original equipment battery is covered for 12 months or 20,000 km, whichever comes first.

Surface Rust and Paint Damage:

Surface rust and paint damage appearing on deck panels of pick­ up truck is covered for 12 months or 20,000 km (12,000 miles), whichever comes first. Surface rust and paint damage on other than truck deck panels is covered under the Basic Coverage.

Towing:

When your vehicle is inoperative due to a warranted part failure, towing service is covered to the nearest authorized dealership.

Tires:

Tires are warranted under a separate warranty provided by the tire manufacturer.

No Charge

Warranty repairs (parts and/or labor) will be made at no charge to customer.

Fully Transferable

Warranty coverage is fully transferable to subsequent vehicle owners.

Warranty Application

This warranty is valid only within Pakistan.

WHAT IS NOT COVERED ?

Factors beyond the Manufacturer’s Control:

• Repairs and adjustments required as a result of misuse (e.g., racing, overloading), negligence, modification, alteration, tampering, disconnection, improper adjustments or repairs, accident and use of add-on parts/material are not covered.
• Cosmetic or surface corrosion from stone chips or scratches in the paint is not covered.
• Damage or surface corrosion from the environment such as acid rain, airborne fall-out (chemicals, tree sap, etc.), salt, hail, windstorms, lightning, floods, other acts of nature and the like is not covered.

Lack of Maintenance or Use of Wrong Fuel / Oil or Lubes / counterfeit parts:

Repairs and adjustments caused by improper maintenance, lack of required maintenance or the use of fluids other than the fluids specified in your Owner’s Manual are not covered.

Maintenance Is at Owner’s Expense:

Engine tune-up, lubrication, cleaning and polishing, replacement of filters, coolant, spark plugs, fuses, worn wiper blades, worn brake pads and linings or worn clutch linings are some of the normal maintenance services all vehicles require.

Normal Noise, Vibration and Deterioration:

Normal noise, vibration, wear, tear or deterioration due to adverse weather / operating conditions such as discoloration, fading, deformation or blur is not covered.

Altered Mileage:

Failure of a vehicle on which the odometer mileage has been altered or changed so that vehicle mileage cannot be readily ascertained is not covered.

Extra Expenses:

Incidental or consequential damages such as telephone calls, loss of time, inconvenience or commercial loss are not covered.